Customer Service
- General Info & Contact
- Accounts & Services
- Orders
- Billing & Payment Options
- Shipping
- Returns & Exchanges
- International
iCollection provides the highest level in customer satisfaction to all of our valued customers and strive to offer the best solutions in any problem solving matter. We work our hardest to meet each and every one of our customer's expectations.
Feel free to contact us for any questions, comments, or other inquiries that you may have. Our office is available Mondays thru Fridays, 9:00 A.M. - 6:00 P.M. PST. Our showroom is also available 9:00 A.M. - 5:30 P.M. PST. Our office is closed on all major holidays.
Corporate office
3038 W. Valley Blvd.
Alhambra, CA 91803
Phone: (626) 282-9822
Fax: (626) 282-9696
For customer service: customerservice@icollectionlingerie.com
For questions, information, and/or other inquiries: info@icollectionlingerie.com
You can also contact your local sales representative. Click here to view a list.
If you would like to start an account with us, please download the 'New Account Application'. You must also fill out the 'Credit Card Authorization form' if you choose to pay with a credit card or c.o.d.
If you would like to apply for credit terms, please download and complete the 'Credit Terms Application'
(This process may take up to 10 - 15 days)
You must complete and attach a copy of your valid reseller's permit or business license and submit it to our office. You may email it to customerservice@icollectionlingerie.com or fax (626) 282-9696. Once your application has been received, we will review the application and an associate will contact you with further notice.
Online accounts are only issued to customers who have recently placed orders with us. If you are a first time customer, please complete the new account application form, followed by all instructions specified in the first paragraph.
If you already have an account with iCollection, you may click here to sign up for an online account, or you can find the link located at the top right corner of the webpage at a later time.
iCollection's initial minimum is $100. Once an order is placed, you will receive email confirmations stating your order has been received, being processed, and shipped. Please allow up to 24 hours for the shipment to be processed upon receiving the submitted order.
Any orders placed after 4:00 P.M. PST will be processed the next business day.
Modifications to the order cannot be made once the shipment is processed to ship. Any cancelled or refused shipments will result in a 15% re-stocking fee as well as all shipping charges that will apply.
To place an order, please contact any of the options below:
Telephone:(626) 282-9822
Fax:(626) 282-9696
Email: sales@icollectionlingerie.com
Sales representative: Click here to see list
Online account: Log In or Sign Up
Click here if you wish to use our order form.
Payments can be made by cashier's check or money order on all C.O.D. shipments.
You can also make payments through credit card, wire transfer, and company business check. All credit card payments must have a Credit Card Authorization Form filled out and sent it to our office by email or fax.
Net terms are also available subject to those with approved credit only. To apply, please download and complete our Credit Terms Application and send it to our office by email or fax.
(Please allow 10 - 15 days for all net term applications and company checks to process).
Please note:
For credit card payments, you will not be charged until your order is ready to ship, or if there are any backordered items.
All company checks will be processed and cleared prior to shipping. A $25.00 service charge will apply on all declined or returned checks.
Orders are shipped F.O.B iCollection corporate office, via Standard UPS Ground. If your order must be shipped through a different method, you must select "Other" and specify your option at the time of checkout.
Shipping rates will vary based on the method of shipping and the total weight. Your rate will be determined and we will notify you once your order is ready to ship.
Backordered items
Any un-shipped products will automatically be backordered unless instructed to cancel by the customer. Backorders not shipped within 60 days are automatically cancelled. All refused shipments will result in a 15% restocking fee as well as all shipping charges incurred.
If you have any questions regarding shipping on your order, please contact us at customerservice@icollectionlingerie.com or call (626) 282-9822.
We apologize for any shipping discrepancies you may encounter.
If your shipment contains any damaged, incorrect, or manufacturer defected items, you must be report it within 5 days upon receiving your shipment.
All returns must be submitted within 10 days upon receiving your shipment and will require an R.A. # (Return Authorization Number).
To request for an R.A. #, please contact our Customer Service Department and be sure to state all returning items' style number, color and size before given an R.A. #.
It is important that you write the R.A. # clearly on the outside of the box or it will be refused by our receiving department.
Returns are not be accepted for any in-store damages or garments that have been worn. A Credit Memo will be issued for the returned items or exchanged for the same product within 30 days.
iCollection does not offer any cash credits on all returns.
iCollection gladly accepts orders from customers around the globe.
All international orders are currently shipped standard via UPS Worldwide. Shipping rates will vary and will be determined once the order is processed and ready to ship. Customers are also able to provide their own transportation for pick-up as well. (This option must be checked as 'Other' and specified at time of checkout.)
Please note:
iCollection is not responsible for any import charges on all international shipments that may apply.
