Shipping & Returns

Returns Policy

Retail

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Wholesale

Any claims on damaged merchandise, incorrect merchandise, or a discrepancy in quantities shipped must be reported within five business days from the receipt of goods. We will not accept returns for any merchandise either worn or damaged in-store. Approved returns will be repaired or replaced as appropriate. Where necessary we will issue a credit memo for an equivalent dollar amount of the returned merchandise.

A return authorization (RA) number is required for all returns. The return authorization number must be clearly written on the outside of the box, otherwise the returned merchandise shipment will be refused.

Please email customerservice@golyta.com for RA claims.

Shipping

Retail


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Wholesale

 

A valid business license or resale number (for customers in California) is required for any order to be processed.

 

Minimum order is $100. A $15 handling fee will be applied to orders under this minimum.

All orders are shipped FOB from our warehouse facility in the greater Los Angeles (California) area. Shipping is by FedEx Ground, unless other method is requested.

We will backorder any items not shipped complete unless customer requests cancellation for those backorder items.

All returned checks will be assessed a $20.00 service charge. Customers will be given a 14-day grace period to resolve payment issues. If payment is still unresolved after 14 days, customer will incur 20% restocking fee plus freight charge. The charge will be added to the following new order.